Staff survey results to foster improvement initiatives
March 15, 2012
The results are in from our bi-annual staff satisfaction survey conducted this past October. A total of 1,278 surveys were completed – a response rate of 33%. This is the third time this particular survey has been used in our health system. The response rate combined with the use of the same survey tool provides us with an excellent opportunity to accurately measure our progress towards improving staff satisfaction across Health PEI. This is critical in supporting our goal of continual improvement in the quality and safety of our health services.
The survey measured staff satisfaction across eight different areas – job satisfaction, work environment, communication, team work, workload, training and development, supervision, and leadership. The average response to questions in the area of job satisfaction was 80% and has remained consistent with past survey results. Enclosed is a summary of the survey results for the other seven areas measured including a comparison of these results over the past three surveys.
Your feedback in the 2009 survey resulted in a number of initiatives being implemented including the development of new policies focused on supporting staff, the introduction of new training initiatives, implementing a new leadership development strategy, introducing the Health Beat, as well as specific improvements within individual work units. As you can see these initiatives have resulted in improvements in the areas of communication, training and development, and leadership.
We are in the process of distributing the current survey results across Health PEI. The results will be reviewed with staff and physicians to discuss where progress has been made and identify areas to focus our efforts over the coming two years. Our commitment is to use the survey results and the feedback obtained from these discussions to direct our efforts to improve staff satisfaction.
The Advisory Committee on Organizational Development will be tasked with identifying and implementing broader organizational initiatives to address system-wide areas for improvement. The Executive Leadership Team will review the resulting divisional work plans and monitor our progress over the coming years.
In closing, it is important to acknowledge that our health care system has undergone a significant amount of change over the past two years. Through all of this change, we have been able to maintain and improve our employee satisfaction rate. This is a reflection of the commitment of our staff and physicians to improving health care. As an organization, we remain committed to working with staff to foster improvement initiatives for our staff and physicians to better support you in your work.
I want to thank all those who took part in the survey and look forward to ongoing discussions on how we can continue to improve our work environment.
Keith Dewar, CEO
Posted at 3:30pm