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Patient Navigator

The health service system is complex and difficult to understand, particularly for those who are suffering, in pain and are vulnerable. The patient navigator service supports individuals and caregivers, helping to connect them with the right health care provider. The patient navigator will work to identify and reduce barriers that prevent patient’s timely access to health services. 

The patient navigator will:

  • liaise with health care providers and programs who can support you;
  • help you find and access community resources;
  • act as a single focus point for coordination of health care services you require; and
  • answer your questions about the health care system.

Health PEI is committed to improving the flow and care of patients both in and out of hospital.

Who does the patient navigator work with? 
The patient navigator works directly with patients, their family / caregivers, health care providers and other individuals or organizations that provide patient services and supports both in PEI and out of province.

Who can access the patient navigator?
Anyone can access the patient navigator with a concern on how best to navigate through Health PEI services, including services that are not offered in PEI and require out-of-province travel.    

Will the patient navigator provide treatment suggestions?  
The patient navigator will not offer treatment suggestions. The role of the patient navigator is to ensure you are connected with the right resources to help you make informed decisions regarding your health or that of your loved one.    

Will the patient navigator adjust wait times for procedures or the Patient Registry?
The patient navigator cannot adjust wait times for procedures or the Patient Registry. The navigator can help guide you through the health care system to ensure you access the most appropriate service(s) for your health care needs.   

How can I contact the Patient Navigator?  
Patient Navigator
16 Garfield Street
PO Box 2000, Charlottetown, PE   C1A 7N8
Toll free:  1-844-8823141  
Telephone:  (902) 620-3418
Fax:  (902) 368-6136                       

If you require urgent mental health support, please call the Island Helpline at 1-800-218-2885, or go to the emergency department at the Queen Elizabeth Hospital or Prince County Hospital where crisis intervention professionals can help you. 

For urgent medical situations, please call 9-1-1 or go to the nearest emergency department.

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